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Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
Top 5 Questions
Is my personal and payment information protected on the site?
Absolutely. Your personal and payment details are encrypted under Geotrust 128 SSL bit security and accessible with a username and password only. All traffic between your web browser and our site is completely secure and you should not hesitate to make deposits or withdrawals at Lotto Simple. You can view the Secure Sockets Layer lock symbol in the address bar at the top of the browser page. For more information about how we secure your personal data please see our Privacy Notice
The site says my credit card already exists in the system. How do I proceed?
This error message indicates that your credit card has already been registered to another account on our site. For security reasons, payment methods cannot be registered to multiple accounts. For additional assistance, please contact customer support.
How do I change my password?
To change your password, please visit Personal Details on our desktop site, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.
If you have forgotten your password, please click here.
Where can I view a summary of all my transactions on the site?
You can see a complete summary of your one-time entries, subscriptions, multi-draws, deposits, withdrawals, and wins when you visit My Account. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.
A bonus number allows a lottery to add additional secondary prize categories to give players more opportunities to win prizes. Players do not have the option to select which bonus number they’d like to play. Bonus numbers are drawn last from the same drum as the main numbers.
How do bonus numbers work?
Say the jackpot winning numbers are 1, 2, 3, 4, 5 and the bonus ball is 6. The player, or players, who correctly matched all five main numbers will win the jackpot. However, if a player selected 1, 2, 3, 4, 6 they’ll have matched four out of five main numbers, plus the bonus ball, and will be eligible for a 4+1 prize worth more than simply matching four out of five numbers.
When you check lottery results on the site, the bonus number will appear in blue at the top of the screen and as X+1 in the prize breakdown.
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