Frequently Asked Questions

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Multi-Draws

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Q

What is a multi-draw?

A

A Multi-Draw package is the best way to save when you make bets in advance! Bet 5, 10, 25 or 52 consecutive draws with your lucky numbers to save up to 25% off the regular cost of the bets and ensure that you never miss a draw. Multi-draws are available for syndicates, bundles and personal entries.

Q

How do I change my Multi-Draw numbers?

A

To change your Multi-Draw package's numbers, please go to the Bet form of the specific lottery in question, select your new favourite numbers, and click the floppy disk icon on the right side of the My Lucky Numbers button to save them.

Make sure you're using Lucky Numbers for your multi-draw package by following these steps: Go to My Account, click on Multi-Draws, go to the Multi-Draw package you wish to use Lucky Numbers for, and make sure that "From Lucky Numbers" is selected in the drop-down box. Click the Save button underneath if any changes were made.

Please note: Multi-Draw bets are placed as soon as a draw opens, therefore any changes to your numbers will only take effect the next draw.

Q

How do I renew my multi-draw/cancel the auto-renew feature?

A

If you wish to automatically renew your Multi-Draw package, mark "Automatically renew this multi-draw when it expires" when you make the purchase. Alternatively, you can update this setting at any time in Multi-Draws in the auto-renew status field. You can also cancel the auto-renewal of your Multi-Draw package in its status field in your account.

To ensure that the auto-renewal of your Multi-Draw package will not be interrupted, please make sure your payment method is up to date and that you have sufficient funds in your account if you're using a pre-paid payment option.

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