Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
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Q

How do I pay for lottery bets?

A

Sign in to your Lotto Simple account.

Choose the lottery you want to play.

Fill in your bets online, select your playing options, and click BET.

When you pay for your purchase, the system will automatically deduct the cost of participation from your account’s balance. When there are insufficient funds to complete your purchase, you can choose one of the payment methods listed in your account to complete the payment.

Confirm your lottery bet. You will receive an automatic email notification when your order is complete.

If this is your first purchase on our site, you must first complete the full registration process and associate a payment method with your account in order to start playing.

Q

How do I deposit funds in my account?

A

To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

Q

What payment methods are offered on the site?

A

We provide a variety of payment methods to suit the needs of our customers from all over the world. For a full list of available payment methods and to find the payment method that best works for you, please visit our Banking page.

Q

What currencies does Lotto Simple accept?

A

Lotto Simple supports:  Australian Dollar, British Pound, Canadian Dollar, Euro, Russian Ruble, South African Rand, Swiss Franc, and US Dollar. Your international or domestic payment method will be charged in one of the supported currencies.

Q

Why is my payment method refused?

A

If you are unable to use your selected payment method on our site, please follow the instructions in the error message you receive. For further assistance, please contact customer support .

Q

How do I use my bonus money?

A

Bonus money can be used towards participation on the site and cannot be withdrawn from your account. When you confirm your purchase, the system will automatically deduct the cost of participation from your bonus balance and then from your real money balance. When there are insufficient funds to complete your purchase, your payment method will be charged. You can view your bonus balance in your account summary in My Account.

Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification.

Q

How do I change my default payment method?

A

In order to change your default payment method, please mark another method in the list that appears on Payment Details in your account and then confirm the change.

Q

How do I delete a payment method?

A

To delete a payment method, please go to Payment Details and click the trash can icon on the line of the payment method you wish to delete.

Q

How will Lotto Simple appear on my credit card statement?

A

All transactions and payments made by Lotto Simple will appear on your payment method statement under the name The Lotter or Lotto Direct.

Q

Where can I find my CVV number?

A

The MasterCard and Visa CVV numbers appear on the back of your credit card next to your signature. To update or correct the CVV number listed in your account, please go to Payment Details, select the appropriate payment method, update the numbers, and save the changes.

Q

What are the SWIFT code and IBAN ?

A

A SWIFT code, also known as a Bank Identifier Code (BIC), is a unique identification code used internationally to identify a bank and enable bank transfers. The code is composed of 8 or 11 characters. The International Bank Account Number (IBAN) is an international standard for identifying bank accounts across national borders. IBAN is used in Europe, Mauritius, Saudi Arabia, and Tunisia in addition to the SWIFT code.

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