Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
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Q

What promotions are available on Lotto Simple?

A

The special offers currently available to players are listed here.

Information about the various types of promotions offered on Lotto Simple and their terms and conditions can be found here.

Q

How do I receive promotional offers from Lotto Simple?

A

To receive special offers and promotions, make sure that your email preference is set to receive advertisement emails in Notifications.

Q

Can I receive two discounts on my bets?

A

No, there are no double discounts on bets. If you have received two promotional offers, you will benefit from the better offer.

Q

How do I use my bonus money?

A

Bonus money can be used towards participation on the site. You can view your bonus balance in your account summary in My Account.

Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification. Bonus money cannot be withdrawn from your account.

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