Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
Top 5 Questions
About Lotto Simple
Lottery Betting

Registration & Account

Show
Q

How do I start?

A

Starting to bet on the outcome of lottery draws is a quick and simple 3-step process.

Step One
Sign up by clicking the Sign Up button or the Bet button in any lottery. At this step you will need to list your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to list your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you can limit the amount you can deposit within a set period of time. (This can be changed later). And finally, you must confirm that you are over 18 years of age and have read and accept our Terms of Use.

Step Three
Associate a payment method with your account so that you can fund your lottery play. You will be shown the payment methods available in your region and you can choose the one you prefer. Fill in the information required by your specific payment method.

After completing these 3 steps, you’re ready to bet on the outcome of lottery draws!

Q

How do I set my notification preferences?

A

To change your account mailing preferences, please visit Notifications. You can select to receive activity emails and/or special offers by checking the boxes next to these options.

Register to receive FREE SMS winning notifications so that you always know as soon as possible if you won!

Please note: If you select not to receive activity emails, you will not receive bet confirmation emails, account activity updates, or winning notifications.

Q

The site says my credit card already exists in the system. How do I proceed?

A

This error message indicates that your credit card has already been registered to another account on our site. For security reasons, payment methods cannot be registered to multiple accounts. For additional assistance, please contact customer support.

Q

I tried to close my account, but the site tells me I can’t. Why is it not working?

A

If you are unable to close your account on the site, there may be pending lottery bets or balance. We will be unable to close your account until all active bets have been made and you have received your winnings. To cash-out funds, please select to Withdraw in My Account. If you require further assistance, please contact customer service for more information.

Q

How do I select/update my default currency?

A

Lotto Simple supports eight international currencies:  Australian Dollar, British Pound, Canadian Dollar, Euro, Russian Ruble, South African Rand, Swiss Franc, and US Dollar. You can select a preferred currency for each payment method you register in Payment Details.  Your payment method will be charged in the designated currency, and the currency displayed on the site will be the same as the currency selected for your default payment method.

To learn more about the payment options available at Lotto Simple, visit the Banking page.

Q

How do I change my password?

A

To change your password, please visit Personal Details, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.

If you have forgotten your password, please click here.

Q

Where can I view a summary of all my transactions on the site?

A

You can see a complete summary of your one-time entries, subscriptions, multi-draws, deposits, withdrawals, and wins when you visit My Account. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.

Q

How do I close my account?

A

If you wish to close your account and be removed from our mailing list, please go to Personal Details and make your account status "closed" in the drop down menu at the bottom of the page.

Q

I tried to close my account, but the site tells me I can’t. Why is it not working?

A

If you are unable to close your account on our site, it may have pending lottery ticket entries or a balance. We will be unable to close your account until your participation in lottery draws has been completed and your account no longer has a balance. To cash-out funds, please select to Withdraw them in your account. If you require further assistance, please contact customer service.

Q

What information does Lotto Simple receive if I register with Facebook?

A

When registering at our site through Facebook, Lotto Simple receives access to your Facebook public information. Lotto Simple will not create any posts on your wall and your information will not be shared with third parties. Please note that you will need to provide additional personal details as part of your full registration on our site in order to play your favourite lotteries online.

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