Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
Top 5 Questions
About Lotto Simple
Lottery Betting
Registration & Account
How to Play
Syndicates
Bundles
Winning
Payment
Withdrawals
Subscriptions
Multi-Draws
Quick Draws
Results & Alerts
Promotions
VIP Club
Scratchcards
Responsible Gaming
Lottery Scams

Troubleshooting

Show
Q

I can’t remember my username and/or password. What do I do?

A

If you have forgotten your password, you can retrieve it through this automated link. However, if you do not receive your password to your private email, there may be a problem with your email address. Please contact us by chat, WhatsApp, or Facebook.

Your username was assigned when you signed up at our site and it is not necessary to retrieve it for your continued play at Lotto Simple.

Q

What operating systems and browsers work best with Lotto Simple?

A

Lotto Simple is compatible with all operating systems but we recommend using our site in the following browsers:

  • Internet Explorer: 10 and up.
  • Google Chrome
  • Mozilla Firefox

If you encounter difficulty, please contact us so that we can provide further assistance.

Mac users and those browsing with Safari and Opera, may find that some features are not fully functional. With regards to Chrome and Firefox, please make sure that you are using a recent version of these browsers.

Q

How do I get in touch with Lotto Simple for further assistance?

A

If you have questions about your account or you would like additional information about lottery play, don’t hesitate to contact us at Lotto Simple. There are a variety of ways to reach us: email, chat from the Contact Us section of the site, WhatsApp, and Facebook.

Q

When can I expect to receive a response to my email?

A

At Lotto Simple, we are committed to responding to our customers’ inquiries as quickly and thoroughly as possible. We will strive to respond to your email inquiries in less than 24 hours and you can see our response in the Emails section in your account. Lotto Simple's customer support team can also be contacted via chat; WhatsApp; and Facebook.

Q

I registered with Facebook and forgot my username/password. What do I do?

A

When you register with Facebook Connect, your username and password are the same as your Facebook credentials. If you have forgotten your Facebook password, please follow Facebook’s procedures for creating a new one. Remember, you can also login with the email address and password you used to complete your registration at Lotto Simple. You can contact customer support for assistance or create a new password by clicking here.

Q

I already have an account with Lotto Simple and tried to connect with Facebook, but my account data disappeared!

A

If you have an active account on Lotto Simple and wish to login through Facebook Connect, your Facebook email and Lotto Simple email must match. In the event that your Facebook email is different than the email with which you registered to Lotto Simple, we will automatically open a new account for you. Please note that you will not be permitted to use the same payment method as your previous account, transfer VIP points, real or bonus money, or receive updates designated for your former account in the new account. For further assistance, please contact customer support.

Q

How do I add Lotto Simple to my List of Safe Senders?

A

Lotto Simple regularly sends players activity emails notifying them of their winnings and alerting them with news about jackpots and lottery draw results. In addition, we update our players with information about our promotions, raffles, superdraws, and new lottery draws.

To make sure you receive these mails you may need to manually add our email address to your list of contacts. Should you notice that one of our emails has been marked "Spam" or "Junk", then all you need to do is select the email in question and add us to your list of safe senders.

If, for whatever reason, you do not wish to get updated via email, you can change your notification preferences. Alternatively, you may contact Customer Support for assistance.

Q

I never received my confirmation email. Has my bet been made for the draw?

A

If you have not received a confirmation email, please make sure that you have selected to receive activity emails in Notifications. In addition, we recommend checking your account on the site to confirm your participation in My Account, checking your spam/junk email, and confirming Lotto Simple as a safe sender in your email settings.